Money-back guarantee

We offer a 10 day money-back guarantee for refund/exchange on all items.(Extended Christmas Returns Policy: Any items pirchased can be returned before Jan.7Th.2012)

For more information please see our Returns Policy.

It is vital that if you do decide to return your chosen item, you must follow the instructions detailed in our Returns Policy.

Returns Policy

All items are entitled to our 10 day money-back guarantee(Extended Christmas Returns Policy: Any items pirchased can be returned before Jan.7Th.2012). You may return an item to us within 10 days from receipt of your item, for a refund or exchange(Extended Christmas Returns Policy: Any items pirchased can be returned before Jan.7Th.2012).

When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.

We will gladly re-size any item at any time after your purchase. Please email us at contact@royalbijuterii.ro before returning your item for re-sizing and state the desired size required and the product code for the ring (or your name so we can view your order details), to make sure we can do this for you. Generally resizing takes 3-5 working days, however some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.

Items that have been received and then sent back to be re-sized, will not be accepted for a refund.

All items must be returned via Fan Courier Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value. DO NOT write Royal Bijuterii on a package when returning it to us. Instead, please write S.C. Discover Trading S.R.L. This will help to prevent the possibility of theft in transit.

If the item you received was a special order for a non-standard ring size (outside of our offered range on each product) you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Our standard sizes for women are 'H to Q 1/2' or 'H to S 1/2' depending on the product. Our standard sizes include half sizes.

Please email us to let us know your reason for returning the item to us, and then send the item to this address: Romania,Cluj Napoca,Eroilor 44/5,Zip: 400129

Once an item has been received and checked over we will process your refund immediately, however the payment may take a few days to return to your account.

If you have any enquiries regarding our returns policy, please email us at contact@royalbijuterii.ro